About SCS

SCS is an Independent specialist Consultancy that concentrates on extracting the optimum business value from Communications services and the associated underlying technology. We work with our Clients from the business requirement phase and the associated strategy through to service delivery, providing the skills and knowledge required to ensure that a Solution’s capabilities are fully exploited.

When deploying leading edge solutions such as Converged Networks and IP Contact Centres, our knowledge of the business operation combined with a deep understanding of both the technologies and service processes being deployed is essential. To further support this, SCS has a unique blend of knowledge and detailed understanding of both the supplier and customer sides of the Communications industry.

Sourcing We focus on delivering our Clients business requirements based on our knowledge of both Supplier & Customer sides of the Marketplace. The SCS sourcing model ensures that our Clients maximise value whilst minimising business risk.	Transformation We ensure that the transformation from a traditional architecture to one based around IP enables our Clients to maximise the business benefits that a Converged Network environment can bring.
Contact Centres We continue to be at the forefront of the design, deployment and operation of Business focussed next generation solutions, which have either replaced or complemented traditional solutions.	Application Performance Management We focus on understanding the User’s experience of an Application across a Client’s environment; working together to make business centred decisions on optimisation based on both Real Time and Historic Analysis.
Stabilisation The SCS approach to Stabilisation is flexible insofar as the programme can begin from any workstream; the most common start point being the stabilisation of problematic technology solutions. The Stabilisation Programmes that SCS delivers encompass areas such as the Contractual terms and conditions, Service Level Agreement, the underlying technology architecture and configuration, through to core processes such as Incident, Change and Problem Management.